How to Reset a Samsung Galaxy S10, S10e, or S10 Plus


Even the finest smartphones on the market, such as the Galaxy S10e, S10, or S10 Plus, tend to encounter their share of problems from time to time. Luckily, all it takes is a soft reset or factory reset to restore your Samsung smartphone to its former condition.

Whether you want to sell your Galaxy S10 or merely want to get the device working properly again, you’re probably going to want to do a reset. Read on to find out how you can easily perform a reset function on your Galaxy S10.

How to soft reset a Galaxy S10

A soft reset is your first port of call when you have an issue with your Galaxy S10, S10 Plus, or S10e. When you soft reset your phone, you’re simply forcing it to turn off and on again. There won’t be any loss of data, so there’s no real risk. If your S10 screen has frozen, it’s not responding to touches, or maybe it’s unusually sluggish, then you should try a soft reset. Here’s how:

  • Press and hold the Power and Volume down buttons simultaneously for several seconds.
  • When your Galaxy S10 restarts, you can let go.

If your problems persist after a soft reset, then you should check out our common Galaxy S10 problems and fixes for possible solutions. If nothing works then you may need to try a factory reset.

Further reading

How to factory reset a Galaxy S10

Julian Chokkattu/Digital Trends

A factory reset can solve more elusive or serious issues, but it will completely wipe your phone. That means you will lose all messages, photos, contacts, apps, and everything else on your phone unless you back them up first. You will also want to factory reset your S10 before selling it or passing it on to someone else. Once completed, a factory reset will return your phone to the state it was in when you first removed it from the box.

Look in Settings > Accounts and backup > Backup and restore and you should see options to Back up my data and Automatic restore. Once you’re satisfied that you’ve backed up everything you don’t want to lose, proceed with these steps:

  • Go to Settings > Backup and reset > Factory data reset.
  • Scroll down and tap Reset.
  • Enter your PIN or Password.
  • Tap Delete all.

When it’s done, you can set it up as new or restore your backup. If you did the factory reset to combat a problem then it’s best to test that your issue is gone before restoring your backed up files and installing apps and games again.

Factory Reset Protection

If you are resetting your Galaxy S10 to pass it on or sell it, then you should turn Factory Reset Protection off before you do the factory reset; otherwise, you’ll be prompted to enter your Google account details to get into the phone. This is a security measure to deter thieves. It’s easy to turn off:

Go to Settings > Accounts and backup > Accounts > Google > Remove account then confirm and tap Remove account again.

How to factory reset an unresponsive Galaxy S10

All may seem hopeless if you need to factory reset your Galaxy S10, but the touchscreen isn’t working. Don’t worry, you can do it with the hardware keys. Just remember that you will lose anything that isn’t backed up. Here’s how to factory reset with the keys:

  • Press and hold the Power button until the Galaxy S10 switches off.
  • Press and hold the Volume up and Bixby buttons simultaneously, then press and hold the Power key as well.
  • When you see the green Android logo, you can let go of all keys.
  • Use the Volume buttons to navigate up and down and highlight the wipe data/factory reset option.
  • Press the Power button to select it.
  • Now, you’ll want to press Volume down to highlight the Yes — delete all user data option.
  • Press Power to select it.
  • Once the reset is complete, Reboot system now should be highlighted and you can press the Power key to restart your S10.

How to factory reset from a computer

Not only is losing your phone a complete inconvenience (you probably have your whole life on that device!), but it can also be a danger to your privacy, financial records, and more. Luckily, using the Find My Mobile website, you can find out where your phone is and even factory reset it remotely using these steps:

  • Log in with your Samsung account on the Find My Mobile website.
  • There will be a list of all your previously used devices linked to your Samsung account. Click the phone model that you’d like to reset on the left.
  • Click Erase data > Erase.
  • The reset is successful if you begin to see a progress bar appear.

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